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Frequently Asked Questions

Frequently Asked QuestionsFor In-building Wireless (IBW), Formerly Cellular Specialties, Inc. (CSI)

What is the Westell support email for IBW products?

  • Email your question or concern at IBWsupport@westell.com.
  • Technical support will respond with a case number and will be responded to in one business day.

How do I contact Westell support by phone for IBW products?

  • By phone: Business hours
    • Available 8 a.m. – 6:00 p.m. EST (excludes weekends and holidays)
      • Phone +1 603-626-6677
      • Toll-Free + 877-844-4274, Select Option 2, then Select Option 1

Where do I go to get IBW product documentation?

How do I request an RMA for IBW products?

Do you provide support for my Westell Consumer Modem/Router?

  • No, Westell transferred all rights to this product line to Netgear back in 2011. All support questions should be directed to your carrier who provided the unit or to Netgear directly.