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| ConferencePlus Client Study Finds Web Conferencing Satisfaction Levels Have Increased |
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SCHAUMBURG, IL, DECEMBER 7, 2004 - Conference Plus, Inc. (ConferencePlus), a leading global provider of audio, web, and videoconferencing services dedicated to the workplace of the future, today announced that it's 2004 customer survey and usage data revealed an increased customer satisfaction rate of their WebPlus™ web conferencing service. ConferencePlus is a subsidiary of Westell Technologies, Inc. (NASDAQ: WSTL) and has been a leading wholesale and retail provider of audio, web and videoconferencing services since 1988. Every day, ConferencePlus randomly surveys its clients to determine customer satisfaction levels and identify trends and needs in the marketplace. These surveys are tabulated, analyzed, and reviewed on a monthly basis. The 2004 cumulative results of these daily surveys show a high correlation between increased usage of WebPlus services and increasing customer satisfaction by both large and small businesses. ConferencePlus has partnered with three of the industry's leading providers -- Microsoft® Office Live Meeting, WebEx™ and WebDialogs to create the WebPlus service suite. The 2004 ConferencePlus survey report showed customer satisfaction for WebPlus exceeding 98%. The ConferencePlus WebPlus customer satisfaction is approaching the 99.5% level experienced with its AudioPlus™ and VideoPlus™ services. At the same time, web conferencing usage has more than doubled in the past year with continued industry growth anticipated in 2005. "The Internet has changed the way companies communicate and how people address their business relationships," said Ken Velten, Senior Vice President of Marketing, ConferencePlus. "We are hearing loud and clear that web conferencing offers a viable alternative to business travel and is significantly enhancing the traditional audio conference call," Velten said. "Early on, our surveys showed that customers felt web conferencing was too complicated. To help overcome this obstacle, we worked closely with our web conferencing vendors to develop our own in-house, certified Web Help Desk to support our integrated audio and web meetings. On average, we answer calls for technical support in 30 seconds and provide a resolution within five minutes," Velten said. "Our survey results show that many of our customers really appreciate this type of attention and responsiveness. Compared to many firms in the industry, we have also developed a WebPlus training program, integrated audio and web conferencing tools, and integrated audio and video invoicing to support our customers and simplify their conferencing experience," Velten added. To help simplify the WebPlus service, ConferencePlus offers "MyAccount Dashboard", a unique web-based tool that enables clients to quickly and effectively manage, schedule and launch their automated audio and web conferences with Single Sign On (SSO) capabilities. Once they have logged into MyAccount Dashboard, SSO enables users to launch their web conference with a single click. For larger customers, ConferencePlus can extend the SSO environment to the user's workstation, with validation occurring at the time they logon to their network. "Technology changes often outpace the ability of most people to fully realize the benefits" Velten said. "We feel that by offering our customers a choice of services, and backing those choices with tools and support that simplify their experience, we enable them to more quickly and easily adapt to the new technology and capture the productivity gains" he added. About Conference Plus, Inc. Conference Plus, Inc., a leading global provider of audio, web and videoconferencing services is dedicated to the workplace of the future - now. ConferencePlus is transforming the way work is done through its market-leading multimedia conferencing solutions that combine innovation, proven technology and exceptional customer service. Headquartered in Schaumburg, Illinois with an international headquarters in Dublin, Ireland, ConferencePlus is a subsidiary of Westell Technologies, Inc. (NASDAQ: WSTL). Additional information about ConferencePlus can be obtained by visiting http://www.conferenceplus.com. About Westell Westell Technologies, Inc. (NASDAQ: WSTL) headquartered in Aurora, Illinois is a Tier-1 provider of intelligent, carrier-class broadband access products, manufactured using a TL9000 registered quality management system. Westell offers high-speed broadband/DSL technology products for carriers, service providers and business enterprises around the world. For more information visit www.westell.com. “Safe Harbor” statement under the Private Securities Litigation Reform Act 1995: |
