What is the Westell support email for IBW products?

Email us your question or concern to IBWsupport@westell.com

Someone from our technical support will respond within one business day to provide you with a case number.

How do I contact Westell support by phone for IBW products?

By phone: +1 603-626-6677

Toll-Free: + 877-844-4274, Select Option 2, then Select Option 1 

Business hours:
8 a.m. – 6:00 p.m. EST (excludes weekends and holidays) 

Where do I go to get IBW product documentation?

Online at http://portal.cellularspecialties.com/login.aspx

Once you’ve registered, you will have access to our product documentation.

How do I request an RMA for IBW products?

Via email: Email us your question or concern to IBWsupport@westell.com.

Via phone: +1 603-626-6677

Toll-Free: + 877-844-4274, Select Option 2, then Select Option 1

Business hours:
8 a.m. – 6:00 p.m. EST (excludes weekends and holidays)

Online:
http://portal.cellularspecialties.com/login.aspx 

Do you provide support for my Westell Consumer Modem/Router?

No, Westell transferred all rights to this product line to Netgear in 2011. All support questions should be directed to your carrier who provided the unit or to Netgear directly.

What internetworking principles do your Technical Support Engineers know?

Our Technical Support Engineers (TSEs) are well versed in internetworking principles using TCP/IP and Physical and Second Layer Protocols such as T1, ISDN, Frame Relay, PPP, ATM, etc.

Can I integrate a Westell product into my network design?

Our Technical Assistance Center (TAC) is pleased to help our customers integrate Westell products into their network design, but it is the customer’s responsibility to provide the network design. 

It is very helpful if the customer can forward network design drawings to TAC for analysis. If the customer is not comfortable providing a network design, TAC can provide network consulting services on an hourly fee basis.

Does your Technical Assistance Center provide network monitoring or network maintenance services?

Our Technical Assistance Center (TAC) does not provide network monitoring or network maintenance services, other than as outlined in the terms of a Westell Support Plan. If you are interested in a support plan, please contact support@westell.com.

Do you provide training for Westell products?

Yes, training for all Westell products is available through the Westell Technical Training department