High Quality is crucial to Westell's company legacy. Our Quality Mission...to achieve Total Customer Satisfaction, is the foundation of all functions within the Organization. To accomplish our mission, Westell strives to continually improve all aspects of Product and Service Realization.

Westell's Quality System is registered to TL9000, the Telecommunications Industry Quality Management System Standard. Westell assisted in the development of the TL9000 Standard as a participating member of the QuEST Forum. But more importantly, TL9000 is comprised of the Best Practices of Quality Management that were developed and refined within the Telecommunications Environment. These practices are critical to Westell's business success as a leading provider of telecommunications products and technologies. Westell Technologies and Product Solutions have long been recognized over the years with numerous awards from our Telecommunications Service Provider Customers.

The evolutions of Westell's Quality Management System have always been in step with the advancements in the Telecommunications Industry. In addition to TL9000, Westell was one of the first suppliers to receive C/SQP (Customer/Supplier Quality Process) Accreditation. C/SQP was a Telecommunications Quality System Certification that was granted to leading edge companies during the 1990s by Bellcore/Telcordia and the Regional Bell Operating Companies. Westell was also one of the first suppliers to certify and register our Quality Processes to ISO9001.

Customer Expectations have always raised the performance bar for Suppliers to the Telecommunications Industry, and the future will surely give rise to similar challenges. Westell has an enduring legacy of being highly engaged in and responsive to the needs of our Customers. Furthermore, Westell's Quality Management System advancements over the years have not only supported the Telecommunications Industry's goals of reducing Costs of Poor Quality and Total Costs of Ownership, but have also provided superior processes of ensuring that Customer Expectations are identified, communicated, and fulfulled. When you consider our past achievements, the Westell legacy of High Quality and Total Customer Satisfaction will no doubt withstand the challenges of the future.