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Services & Support

Support Portal

Sign up today for Westell’s Support Portal!

Check out our Support Portal to obtain the most up-to-date account information and support services including:

  • Purchase order status and history
  • Tracking Information
  • Serial number search
  • Product documentation
  • RMA (Returned Merchandise Authorization) status and history
  • Service/support tickets

If you have an existing Kentrox eService or Customer Portal login, this information can be used to access the Support Portal.


IBW Support Portal

The Product Support Portal for Westell’s In-Building Wireless (IBW) group, formerly CSI, is still active. Sign-up today to gain access to the following information:

  • Documentation for both our active and discontinued lines
  • RMA request
  • Request a custom digital repeater filter
  • Report a product bug