SUMMARY: Performs duties to inspect, test, and repair a diverse range of electronic products to ensure conformance to product specifications. Complete advanced troubleshooting and repair of product returns, production failures, and OEM product as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Work from Bills of Material, schematics, test procedures and other documents.
  • Set-up test and repair equipment on products in accordance with Westell's Quality Workmanship
  • Standards.
  • Accurate utilization and handling of Oscilloscope, communications analyzer, fluke digital meters, power supplies, simulators, soldering equipment and computer terminal.
  • Assist in timely repairs of Advance Replacement returns ensuring stocking levels are maintained for
  • customer orders.
  • Assist in timely repairs of Return for Repair Orders meeting the cycle time requirements that are
  • specified in service agreements.
  • Maintain accurate test and repair history of products in SAP and Oracle databases.
  • Maintain the flexibility to efficiently troubleshoot and train lower level technicians on all testing
  • equipment and repair operations in the department.
  • Communicate and report technical issues providing root cause and corrective action to resolve
  • performance issues with product and/or customer issues.
  • Interface with Test and Design Engineering to resolve issues.
  • Support and assist Production lines with non-conforming units.
  • Consistently perform a leadership role and display the initiative to resolve issues, direct work flow and meet daily schedules and requirements.
  • Maintain technical knowledge by learning new products and their functionality for future service
  • support.
  • Performs other duties as assigned.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required.
  • 2 year electronics degree or equivalent experience and training.
  • 6 plus years related experience testing, troubleshooting to the component level and repairing through hole and surface mount printed circuit boards.
  • Hand soldering of through hole and SMT components certification required.
  • A thorough understanding of basic electronics.
  • Advanced trade mathematics.
  • Knowledge of analog and digital electronic circuitry.
  • Be proficient with and able to use a wide variety of electronics test equipment and precision measuring instruments.
  • Must be able to read and interpret schematics.
  • Proficient with SAP, Agile or other similar data entry and tracking systems.
PHYSICAL DEMANDS: The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Required to sit, stand, bend and walk regularly; lift and/or move up to 50 pounds.
  • Visual and auditory ability sufficient for written and verbal communication.
  • The noise level in the work environment is usually moderate.

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