SUMMARY: Manage assigned specific internal accounts, under the direction of sales executives and management.  Specializing in all aspects of each account from quote to returns.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

  • Build positive relationships with customers focusing on customer needs as it relates to each product line.
  • Direct customer liaison regarding quote requests, PO processing, PO status, lead times, pricing, general technical concerns and/or general product inquiries.
  • Work with Operations to obtain lead times in order to manage quantity and timelines of orders while ensuring customer satisfaction.
  • Coordinate efforts with internal staff as required to assist customers in specifying and purchasing products, product issues and product fulfillment resolution. 
  • Work with Sales/Marketing Team to accomplish sales objectives including support deliverables, as determined by management, on product releases, product updates and promotional/customer sales incentive programs.
  • Contact primary customers to insure receipt of new product notifications and/or product related updates.
  • Proactively follow up on incoming leads and product inquires including, but not limited to, website inquires and events.
  • Work closely with Marketing, Sales and Product Management to understand new products or changes/enhancements of existing products to gain sufficient knowledge to effectively relay product information to customers.
  • Provide custom reports for customers and sales team, as requested.
  • Prepare and maintain open quote reports and identify open orders.
  • Performs other duties as assigned

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required.

  • Associates degree required; Bachelor’s Degree preferred.
  • 3-5 years of related experience; preferably in customer service, is required
  • Must be a self-starting, independent worker 

PHYSICAL DEMANDS: The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Required to sit, stand, bend and walk regularly; lift and/or move up to 25 pounds.
  • Visual and auditory ability sufficient for written and verbal communication.
  • The noise level in the work environment is usually moderate.

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