SUMMARY: Performs duties to inspect, test and repair a diverse range of electronic products to ensure conformance to product specifications. Do advanced troubleshooting and repair of product returns, production failures and OEM product as needed. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

  • Work from Bills of Material, schematics, test procedures and other documents.
  • Set-up test and repair equipment on products in accordance with Westell’s Quality Workmanship Standards. 
  • Accurate utilization and handling of Oscilloscope, communications analyzer, fluke digital meters, power supplies, simulators, soldering equipment and computer terminal. 
  • Assist in timely repairs of Advance Replacement returns ensuring stocking levels are maintained for customer orders. 
  • Assist in timely repairs of Return for Repair Orders meeting the cycle time requirements that are specified in service agreements. 
  • Maintain accurate test and repair history of products in SAP and Oracle databases.
  • Maintain the flexibility to efficiently troubleshoot and train lower level technicians on all testing equipment and repair operations in the department.
  • Communicate and report technical issues providing root cause and corrective action to resolve performance issues with product and/or customer issues.
  • Interface with Test and Design Engineering to resolve issues.
  • Support and assist Production lines with non-conforming units.
  • Consistently perform a leadership role and display the initiative to resolve issues, direct work flow and meet daily schedules and requirements.
  • Maintain technical knowledge by learning new products and their functionality for future service support.
  • Performs other duties as assigned. 

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required. 

  • 2 year electronics degree or equivalent experience and training.
  • 6 plus years related experience testing, troubleshooting to the component level and repairing through-hole and surface mount printed circuit boards.
  • Hand soldering of through hole and SMT components certification required.
  • A thorough understanding of basic electronics.
  • Advanced trade mathematics.
  • Knowledge of analog and digital electronic circuitry.
  • Be proficient with and able to use a wide variety of electronics test equipment and precision measuring instruments.
  • Must be able to read and interpret schematics. 
  • Proficient with SAP, Agile or other similar data entry and tracking systems. 

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