Services and Support
View Westell's Intelligent Site Management Solutions for system integration and installation.
Providing your team with one affordable solution for remote monitoring access can save time and money. Our hardware and software solutions can provide status and alarming health check of your site. Westell can give you visibility to the security of the compound, details about your generator status and fuel for regulatory reasons. Connect directly to power plant and HVAC controllers allowing you to view and change settings remotely. The Optima software platform provides you a single pane of glass at your site; receive notifications, mapping, reports, history, and push notification of alarms northbound.
Westell has been monitoring environmental alarms for years. This method has never gone away and still a standard of a NOCC to be notified of a change in status. Some types of environmental alarms are: door intrusion, high temp, low temp, rectifier fail, economizer, fan, smoke/fire, hydrogen gas, water, commercial power fail, and battery discharge. We also carry the sensors needed to accomplish this.
View product datasheet View RMM-300 video
Temperature in a cabinet or shelter is critical to the health of your network. Many companies realize that temperature settings can be adjusted to keep energy costs down. With the Westell remote monitoring solution you can attain this task with direct connection to your HVAC controller. Temperature is also critical when it is increasing at a fast rate and a notification of this event is critical to saving your equipment due to thermal runaway, fires or faulty fans and HVAC. We can set customized thresholds for alarming or triggering a fan. We can also help you catch issues before they arises with multiple thresholds to prevent damaging equipment due to extreme heat or cold. Outdoor temperature & humidity sensors can help you determine if your economizer should be on. We can also use temperature sensors to gain visibility to HVAC performance.
Natural disasters pose an extreme threat to all structures. Westell can help determine if water is in a site during a hurricane with the addition of a water sensor. Water sensors are also good for any CEV or vault sites that might need to know if water is not being removed by a sump pump. Wild fires also pose a threat; notification of smoke or extreme heat will let you know if your site is too dangerous for a technician to visit when you are unsure if the fire has spread to your locations.
The Westell suite of remote monitoring solutions provides the security to all of your network elements. Additional security benefits for your compound can be added such as intrusion alarms, fuel theft notifications and IP cameras. We can provide you motion alarms and details needed to keep your equipment and your tenant’s equipment safe. To protect your technicians we can alert you of thermal runaway with a hydrogen gas sensor.
Westell provides a comprehensive Intelligent Site Management Solution for service providers and tower operators facing new challenges due to rapidly growing wireless networks. The Intelligent Site Management Solution can be extended to all cell sites (new and existing) to monitor, troubleshoot, and correct problems efficiently and securely.
Intelligent Site Management: View MarketCheck out our Support Portal to obtain the most up-to-date account information and support services including:
If you have an existing Customer Portal login, this information can be used to access the Support Portal.