Services and Support
View Westell's Intelligent Site Management Solutions for system integration and installation.
When you rely upon a generator the most important pieces of information to have are knowing when it is running and that it will be ready again when needed. Our remote monitoring hardware and software provide the intelligence and access to monitor your network remotely.
Access and control your generator remotely to reduce truck rolls:
• Get Notified – Mechanical issues, fuel levels, and fuel theft.
• Know Before You Go – Diagnose the problem before sending out a technician. If you need to send a technician, you can make sure to send the right person for the job.
• Make Changes Remotely – Allow for technicians to access and make changes remotely.
• Planned Maintenance – Plan your maintenance needs or a fuel refill, and dispatch vendors at the appropriate time.
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Batteries can only operate a site for a limited number of hours, and generators become the primary backup solution for commercial power outages at critical and remote sites. Providing your team with remote monitoring access and control can save you time and money.
Teams can start and stop the generator remotely, change the maintenance run schedule, read odometers and also know when the generator is running. Our software platform provides you a single pane of glass at your site for receiving notifications, mapping, reports, history, and pushing notification of alarms northbound.
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By utilizing this innovative technology you can monitor diesel, propane and natural gas via a generator control panel or through a gauge; even antiquated tanks can be monitored. Reduce your need for physical site visits while meeting compliance initiatives to avoid costly fines. Remotely view your active generators and the minutes of remaining run time to help you plan for efficiency in refueling for Disaster Recovery.
Analyzing historical fuel consumption reports may be useful in determining whether a different generator model should be deployed in the future. By viewing detailed consumption reports across multiple cell sites, service-provider personnel can determine if a generator is operating under specification or unable to effectively manage the site load and should be replaced. By optimizing the generator size, fuel consumption and related costs can be minimized.
Westell provides a comprehensive Intelligent Site Management Solution for service providers and tower operators facing new challenges due to rapidly growing wireless networks. The Intelligent Site Management Solution can be extended to all cell sites (new and existing) to monitor, troubleshoot, and correct problems efficiently and securely.Intelligent Site Management: View Market
Check out our Support Portal to obtain the most up-to-date account information and support services including:
If you have an existing Customer Portal login, this information can be used to access the Support Portal.